Last updated: 22/01/2026

At Crafted Fibers, we take pride in delivering handcrafted, high-quality textile products. If for any reason you are not satisfied with your purchase, we’re here to help.

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1. Returns

We accept returns under the following conditions:

✔ The product must be unused, unwashed, and in original condition
✔ The product must be returned with original tags and packaging
✔ Return request must be initiated within 7 days of delivery

❌ Returns will not be accepted for:

• Products damaged due to misuse

• Products showing signs of wear or alteration

• Customized or made-to-order products

• Clearance or sale items (unless damaged or defective)

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2. How to Initiate a Return

To request a return, contact us at:
📧 support@craftedfibers.in
with:

• Order ID

• Reason for return

• Product images (if applicable)

Our team will review and guide you through the process.

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3. Refunds

Once your return is approved and the product is received and inspected:

✔ Refunds will be processed within 5–7 working days
✔ Refunds will be credited to the original payment method

⚠ Shipping charges (if any) are non-refundable unless the return is due to our error.

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4. Exchanges

We offer exchanges only in case of:

• Wrong item delivered

• Manufacturing defect

• Size issue (if applicable)

Exchange requests must be raised within 7 days of delivery.

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5. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

• Notify us within 48 hours of delivery

• Share clear images/videos of the product and packaging
  We will arrange replacement or refund at no extra cost.

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6. Cancellation Policy

Orders can be cancelled only if:
✔ The order has not yet been shipped

Once shipped, cancellation is not possible.