SHIPPING POLICY 

We, at FIBERSGENIX PRIVATE LIMITED (“Company” or “we” or “our”), set forth this standard  shipping policy (“Policy”) applicable to all our customers (“Customer/s” or “you” or “your/s”) who wish  to purchase any product listed (“Product/s”) on our website (“Website”). This Policy must be read in  consonance with the Company’s Replacement and Refund Policy, Terms of Use, and Privacy Policy. This Policy  is subject to change without prior notice. The Customers are hence recommended to read this Policy from time  to time to be abreast with any such changes. 

1. Delivery Process 

1.1. Upon confirmation of payment for the order (“Order/s”) placed by the Customers, the Company  directly ships the Products from our own or third-party warehouses/stores or offices from various  points in India.  

1.2. Your Orders are inspected thoroughly before shipment to ensure they are in a perfect condition. 1.3. At present the Company ships only across India.  

2. Packaging of Orders 

2.1. We take optimum care while packing the products to ensure that it reaches to the Customers in a  good shape and form. 

3. Order Tracking, Delivery Timeline and Cancellations 

3.1. Order deliveries shall be made by our own staff or third-party courier and logistics partners or postal  services (collectively referred to as (“Delivery Partners”). 

3.2. After the Orders are shipped, the Customers shall be issued a tracking ID against their Order. The  Customers can track their Orders by visiting the website of our Delivery Partners. 

3.3. The Orders are shipped within 1 (one) to 5 (five) days (excluding Sundays and public holidays) of  confirmation and delivered within 5 (five) to 14 (fourteen) days from the date of shipment of such  Orders. 

3.4. The Customers must note that all the timelines are provided on an assumption basis and could change  due to unforeseeable circumstances. 

3.5. Cancellations are permitted only within 24 (twenty-four) hours from the time the order is placed. To  request a cancellation, please email us at contact@craftedfibers.in. In the event the Product has been  shipped by the Company, the Customer shall not be eligible for a cancellation. 

4. Shipping Charges 

4.1. Shipping charges shall be applicable on all orders placed through the Platform towards delivery and  logistics costs. 

4.2. The applicable shipping charges shall be calculated based on factors including, but not limited to,  delivery location, order size, weight, and prevailing logistics rates, and shall be displayed at the time of  checkout. 

5. Bulk Orders 

Bulk Orders can be placed offline through the support contact details mentioned on our Website and any  further communication regarding its shipping and delivery shall be separately communicated to the  Customers via email or such other forms of electronic communication by the support personnel of the  Company.  

6. Delivered and Undelivered Orders 

6.1. On delivery of the Order, our Delivery Partner may ask for a signature or any other verification  procedure which the Customer must comply with. The Company shall bear no liability or  responsibility for such verification being done by a person other than the Customer. Further, since  the transactions are authorized by the Customer placing the Order, we do not take responsibility for  incorrect addresses provided at the time of placing such Order.  

6.2. Our Delivery Partners shall deliver the Orders on best effort basis, however, in case they are unable  to deliver the same, the Orders shall be returned to the Company and the replacement or refund option shall be given to the Customers in accordance with the terms of the Replacement and Refund Policy of the Company. 

7. Disputes 

For any dispute regarding delivery, shipment, tracking ID, and the like, Customers can email our customer  support at contact@craftedfibers.in.