TERMS OF USE 

EFFECTIVE DATE: FEBRUARY 22nd, 2026 

LAST UPDATE: FEBRUARY 22nd, 2026 

1. INTRODUCTION 

1.1. The website https://craftedfibers.in/ and any other online services, (“Platform”) is  operated by FIBERSGENIX PRIVATE LIMITED (“Crafted Fibers” or “we” or  “us” or “Company” or “our/s”), a company incorporated and existing under the  Companies Act, 2013 and having its registered office at C wing 202, Shree Bharadi Aai 

Annex Kyn, Thane Nandiwali Tarf Pachanand (N.V), Dombivali I.A., Thane, Kalyan,  Maharashtra, India, 421203 and corresponding office at Namthang, Namchi District,  Sikkim, 737102 for processing and manufacturing of natural fibre and designing, eco  packaging and selling sustainable apparel using natural fibre through an ethical and eco 

friendly supply chain. 

1.2. The Company is engaged in the business of engaged in the business of manufacturing  clothes and handlooms from natural fibers, including but not limited to gloves, shawls,  woollen beanies, etc. (“Products”). 

1.3. These terms of use (“Terms”) govern the terms of usage of our Platform. These Terms  constitute an electronic document published in accordance with the provisions of the  Digital Personal Data Protection (“DPDP”) Act, 2023, DPDP Rules, 2025, Information  Technology Act, 2000 (“Laws”) and other applicable laws of India as amended from time  to time. 

1.4. These Terms are applicable for the Platform. 

1.5. The headings used in these Terms are for convenience purpose only and will not limit or  otherwise affect these Terms. 

2. GENERAL 

You can determine when these Terms were last revised by referring to the date at the top of these  Terms. The Company reserves the right to make any changes to these Terms at its sole discretion,  subject to the Laws and it is your duty to periodically check the Terms for any such updates. By  accessing the Platform, you agree that you are using the Platform solely at your discretion and in  no way did the Company induce or invite or solicit you to visit our Platform. You should not  modify or edit or alter or use any content from the Platform in any manner to hamper the position  of the Company. 

3. ELIGIBILITY AND CONSENT 

3.1. By accessing the Platform, the user(s), or the parent or legal guardian of the user(s) who  are Minors (as defined below), as the case may be (“User” or “Users” or “you” or “yours”), acknowledge that they have read, understood and agree to be bound by these Terms including the additional terms and conditions and policies referred to herein. 

3.2. These Terms apply to all Users of the Platform, including without limitation Users who  are browsers, vendors, customers, merchants, and/ or contributors of content. 

3.3. If the Users are minors, i.e., under the age of 18 (eighteen) years (“Minors”), such Minors  must use the Platform under the supervision of a parent or a legal guardian who agree to  be bound by the Terms.  

3.4. It is clarified that all references to “he”, “his”, “him” and “himself”, in the context of  the User, shall be deemed to include references to Users of the opposite gender as well as  Users who are legal or non-natural entities. 

4. USE OF PLATFORM 

4.1. Subject to your acceptance of these Terms, we grant you a limited, revocable, personal,  non-exclusive, non-transferable license to use the Platform, which allows you to access  and use the Platform on mobile, website, tablets and desktop device (“Devices”) that you  own or control. You may use the Platform on the Devices solely for your own personal  and non-commercial use.  

4.2. Platform: 

4.2.1. The Platform shall be best viewed on the latest version of Google Chrome,  Firefox, Safari, Microsoft Edge and are accessible on the Devices.  

4.2.2. The Platform is best accessed from the latest versions of operating systems,  including Windows, macOS, Android (version 10.0 or above), and iOS (version  

13.0 or above). 

4.3. The mobile application is available for download through authorized application stores  such as Google Play Store and Apple App Store. The Company does not guarantee  availability or compatibility of the application on all devices or versions of these stores. 

4.4. We shall not be obligated, at any point of time, to provide workable service for any Devices  that are not recognized by the Company or those instruments that may be purchased from  any third-party which are not compatible with the Company’s Platform.  

4.5. Further, we reserve the right to upgrade the Platform from time to time to provide our service in the best possible manner. 

4.6. Your Account: 

4.6.1. The User may have to register/sign-in with us in order to access certain services  or areas of the Platform. With respect to any such registration/sign-in, we may  refuse to grant you the User-name you request. Your User name and password are  for your personal use only.

4.6.2. It shall be the sole responsibility of the User to maintain the confidentiality of their  account, password, and to prevent any unauthorized access. 

4.6.3. In furtherance to the foregoing, any User who wishes to modify the details of his/her account, if and when applicable, can do so by clicking on the ‘Your  Account’ section on the Platform. 

4.6.4. The User acknowledges that, if and when, they use their account, it shall only be  for the purpose of placing orders of the Products available on our Platform. 

4.7. Your Cart: 

The User may have to add Products in the cart in order to access certain services or  purchase Products from the Platform. With respect to any such purchase, we may collect  information such as name, phone number, email id, address, location in order to ship your  purchased product(s) (“Purchased Product(s)”). 

4.8. Delivery and Order Fulfilment: 

4.8.1. Delivery of Purchased Products shall be coordinated through Company’s  designated delivery partners or third-party logistics providers (“Delivery  Partners”). While the Company endeavours to ensure timely deliveries, actual  delivery timelines may vary depending on factors such as location, traffic,  weather conditions, or other circumstances beyond the Company’s control. 

4.8.2. The User acknowledges that delivery is a value-added service facilitated by the  Company and may be subject to service limitations in certain locations. The  Company shall not be liable for any delays, damage, or loss once the order has  been handed over to the Delivery Partner. 

4.8.3. In the event that the User is unavailable to accept delivery at the designated  address, the order may be marked as delivered or cancelled as per the  Cancellation and Refund Policy. Refunds, if any, shall be processed in  accordance with the Company’s Cancellation and Refund Policy. 

4.9. Third-Party Links: 

4.9.1. The Platform may contain links to platforms or applications offered by third  parties (“Third-Party Sites”). We don’t control or promote Third-Party Sites.  Your use of any Third-Party Sites is entirely at your own risk and we are not  responsible for any of the consequences faced by you for using these Third 

Party Sites. We are not responsible for the practices employed by any platforms  or service linked to or from our Platform, including the information or content  contained within them. The Company does not make any representations  concerning the privacy practices or policies or terms of use of such Third-Party  Sites, nor does it control or guarantee the accuracy, integrity, or quality of the  information, data, text, software, music, sound, photographs, graphics, videos,  promotional advertisements or other materials available on such Third-Party 

Sites. The inclusion or exclusion does not imply any endorsement by us of the  

Third-Party Sites, the Third-Party Sites’ provider, or the information on such  

Third-Party Sites. 

4.9.2. Our Platform may contain third-party content which may have opinions and  views from the person. The Company shall not be responsible for such  

opinions or any claims resulting from them. Such content from the third-party  

have been reproduced after taking prior consent from said party and all rights  

relating to such content will remain with such third-party. Further, you  

recognize and acknowledge that the ownership of all trademarks, copyright,  

logos, service marks and other intellectual property owned by any third-party 

shall continue to vest with such party and you agree and acknowledge that the  

Company shall not be liable and in no way be held responsible for any claims  

arising therefrom. 

4.9.3. You hereby agree that the Company has the right to change, modify, suspend,  or discontinue and/or eliminate any aspect(s), features or functionality of the  

Platform as it deems fit at any time without notice. The Company makes no  

commitment, express or implied, to maintain or continue any aspect of the  

Platform. You agree that the Company shall not be liable to you or any third 

party for any modification, suspension or discontinuance of the Platform.  

4.10. Your Cart: 

4.10.1. The User may be required to add Products to the cart in order to place an order  through the Platform. For the purpose of processing and delivering such orders,  

we may collect information including, but not limited to, the User’s name,  contact number, email address, delivery address, and real-time location, to  

facilitate the preparation, pickup, and delivery of the Purchased Products. 

4.10.2. The User acknowledges that any use of the Platform shall be in connection with  Products made available on the Platform, including browsing, selection, and  

ordering of such Products. 

4.11. Your Account: 

4.11.1. The User may have to register with us in order to access certain services or areas  of the Platform. With respect to any such registration, we may refuse to grant  

you the User-name you request. Your User name and password are for your  

personal use only. 

4.11.2. It shall be the sole responsibility of the User to maintain the confidentiality of  their account, password, and to prevent any unauthorized access.  

4.11.3. In furtherance to the foregoing, any User who wishes to modify the details of  his/her account, if and when applicable, can do so by clicking on the ‘Your  

Account’ section on the Platform. 

5. MODE OF PAYMENT

5.1. Payment for the Products available on the Platform may be made by availing any of the  following options (“Payment Methods”):  

5.1.1. Payments can be made by Credit Card/Debit Card/Net Banking/UPI/Wallets/  Gift Cards. 

5.1.2. Credit Card, Debit Card, UPI and Net banking payment options are recommended to ensure faster processing of your order. 

5.1.3. Cash on delivery option is not available for any Products available on the  Platform. 

5.2. The User understands that the User may incur certain fees or charges on such payment  methods. 

5.3. The Company processes such payments through trusted and secured third party payment  gateways to ensure safety of the transaction however, the User acknowledges that the  Company uses a third-party transaction partner and hence shall not be held liable for any  misuse, error or transaction related issues. 

5.4. While availing any of the Payment Methods on the Platform, we will not be responsible,  whatsoever in any respect of any loss or damage arising to you directly or indirectly due  to:  

5.4.1. lack of authorization for any transaction;  

5.4.2. any payment issues arising out of the transactions; and/or 

5.4.3. decline of transaction for any other reasons.  

5.5. The User accepts and agrees that the payment facility provided by the Company is neither  a banking nor financial service but is merely a facilitator providing an electronic, automated  online payment facility. 

6. TRANSACTIONS 

6.1. User Transactions  

6.1.1. If you wish to purchase any Products made available through the Platform (each  such purchase, a “Transaction”), you may be asked to supply certain  

information relevant to your Transaction including but not limited to, your  

payment details (such as your payment card number and expiration date), billing  

address, and shipping information.  

6.1.2. By submitting such information, you grant to the Company the right to provide  such information to third parties for purposes of facilitating the completion of  

Transaction initiated by you or on your behalf. Verification of information may  

be required prior to the acknowledgment or completion of any Transaction.

6.1.3. All descriptions, images, references, features, content, specifications, Products and prices of Products and services described or depicted on the Platform is  subject to change at any time without notice. 

6.1.4. Certain weights, measures, and other descriptions are approximate and are  provided for convenience purposes only. 

6.1.5. The inclusion of any Products on the Platform does not imply or warrant that  these Products will be available in stock at all times for purchase.  

6.1.6. It is your responsibility to provide current, complete and accurate purchase and  account information for all purchases made on the Platform. You agree to  promptly update your account and other information, including your email  address and credit/debit card numbers and expiration dates. 

6.1.7. It is your responsibility to ascertain and obey all applicable local, state, federal,  and international laws (including minimum age requirements) in regard to the  receipt, possession, use, and sale of any Products purchased from our Platform.  By placing an order, you represent that the Products ordered will be used only  in a lawful manner.  

6.1.8. We reserve the right, with or without prior notice, to do any one or more of the  following: 

i. limit the available quantity of or discontinue any products; 

ii. impose conditions on the honouring of any coupon, coupon code,  promotional code, or other similar promotion; 

iii. bar any User from making or completing any or all Transaction(s);  and/or 

iv. refuse to provide any User with any Products. 

6.1.9. You agree to pay all charges that may be incurred by you or on your behalf  through the Platform, at the price(s) in effect when such charges are incurred  including but not limited to all shipping and handling charges, taxes. 

6.1.10. We or our agents may call or message regarding your account or Transaction(s).  You agree that we may place such calls or messages using an automatic  dialling/announcing device. You agree that we may make such calls or messages to a mobile or other similar device. You agree that we may, for training purposes  or to evaluate the quality of our service, listen to and record phone  conversations you have with us through our customer service facility. 

6.2. Limitations on quantity

6.2.1. The Company does not offer additional discounts on large orders of a single  product or multiple Products at all times. In addition, we reserve the right to  limit quantities on orders placed by the same account, on orders placed by the  same method of payment, and on orders that use the same billing or shipping  address. We will notify you if such limits are applied. We reserve the right to  prohibit purchases of any Products to Resellers. “Resellers” are defined as a  company or an individual that purchases Products with the intention of selling  them rather than using them. 

6.2.2. Users may reach out to us on a one-on-one basis for further information on  bulk orders. 

6.3. Availability, Errors & Inaccuracies 

6.3.1. The Company’s acknowledgement of an order means that your order request  has been received; it does not mean that your order has been accepted or  shipped or availability of a Product has been confirmed. The Company makes  a conscientious effort to describe and display its Products accurately on the  Platform. Despite these efforts, a small number of Products on the Platform may be mispriced, described inaccurately or unavailable, and we may experience  delays in updating information on the Platform and in our advertising on other  sites. As a result, we cannot and do not guarantee the accuracy or completeness  of any information, including prices, Product images, specifications, availability. 

6.3.2. The Company reserves the right to change or update information and to correct  errors, inaccuracies or omissions at any time without prior notice. We apologize  for any inconvenience. If we determine that there were inaccuracies in our  Product information, we will cancel your order and notify you of such  cancellation via email. 

6.3.3. The Company strives to meet the expectation of all its Users; however, the  Company does not warrant or guarantee that quality of our Products, services,  information, or other material purchased or obtained by you will meet your  expectations and the Company is under no obligation to rectify the errors in its  Products or services. 

6.3.4. The Company strives to display as accurately as possible the colours of the  Products shown on the Platform; however, the Company cannot and does not  guarantee that your monitor’s display of any colour will be accurate. 

6.4. Rules for Promotions  

6.4.1. Any sweepstakes, contests, raffles, or other promotions (collectively,  “Promotions”) made available through the Platform may be governed by rules  that are separate from these Terms. If you participate in any Promotions, please  review the applicable rules as well as our Privacy Policy. If the rules for any  Promotion are in conflict with these Terms, the Promotion’s rules will apply. 

6.5. Text Messages 

6.5.1. Your carrier’s standard message rates will apply to your entry or submission  message, the Company’s confirmation, and all subsequent text messages. Other  

charges may apply. All charges are billed by and payable to your mobile service  

provider. 

6.5.2. The Company will not be liable for any delays in the receipt of any text  messages. Delivery is subject to effective transmission from your network  

operator. 

6.5.3. Data obtained from you in connection with this text messaging service may  include your mobile phone number, your carrier’s name, and the date, time and  

content of your messages and other information you provide to the Company  

as part of this service. The Company may use this information to contact you  

and provide Products you request from us. The Company may also use this  

information as described in the subscription list you’ve enrolled in. The  

Company may use an automatic dialling system to deliver text messages to you. 

7. CONTENT 

The Company provides content on its Platform which may be produced by us or by third-party.  We are in no manner responsible to you for the accuracy, legitimacy and trueness of the  information so hosted. We take reasonable care to ensure such accuracy but we are not responsible  for the information so furnished. You agree to not hold us liable for the falsification of any such  provided information. 

8. MISCELLANEOUS 

8.1. Risk of loss 

Except as otherwise set forth herein, the risk of loss for and title to Products purchased  on the Platform passes to the purchaser upon delivery by the carrier. 

8.2. Jurisdictional Issues 

The Platform is controlled and operated by the Company from Sikkim, India and is not  intended to subject the Company to the laws or jurisdiction of any state, country or  territory other than that of India. In choosing to access the Platform, you do so on your  own initiative and at your own risk, and you are responsible for complying with all local  laws, rules and regulations. We may limit the Platform availability, in whole or in part, to  any person, geographic area or jurisdiction we choose, at any time and in our sole  discretion. 

9. INTELLECTUAL PROPERTY 

Unless otherwise specifically mentioned in these Terms, in addition to the content, all of the  content available through the Platform (including the right to sue for passing off, design rights,  reports, data, databases, tools, code, photographs, pictures, video, interfaces, web-pages, designs,  text, graphics, images, information, software (“Software”), audio, User content and other media files, their selection and arrangement, materials and all other intellectual property rights) are owned  by us or respective third-party or licensed to us by a third-party (“Our Content”). You  acknowledge and accept that you are expressly prohibited from using Our Content except where  we grant you a limited license to use Our Content in connection with the Platform. Our name and  logo are our trademark/service mark which has been applied for as per the relevant laws. To the  extent that there are trademarks, service marks and/or logos from other organisations on our  Platform, they are the trademarks, service marks and logos of those respective organisations. You  are granted no general right or commercial license with respect to our trademarks, service marks, and logos or of the trademarks, service marks or logos of those other organisations.  

10. DELETING YOUR ACCOUNT 

10.1. We reserve the right to delete your account in case you are found in violation of the Terms.  10.2. We will not be responsible for any losses arising out of such termination of account. 

10.3. If you wish to terminate your account, you may write to us at contact@craftedfibers.in.  We will terminate your account and delete your information from our server. The  Company, however, shall not be responsible for deletion of any information provided by  you, during the regular use of your account, to us or directly or indirectly through us to  any third-party services or Platform. 

11. CONDUCT OF THE USERS 

11.1. You hereby agree, undertake and covenant that, during the use of the Platform, you shall  not host, display, upload, modify, publish, transmit, update or share any information that: 

11.1.1. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic,  paedophilic, libellous, invasive of another's privacy, including bodily privacy,  insulting or harassing on basis of gender, libellous, hateful or racially or ethnically  objectionable, disparaging or encouraging money laundering or gambling, or  otherwise unlawful in any manner whatsoever under the laws of India; 

11.1.2. infringes any patent, trademark, copyright or other proprietary rights; 

11.1.3. violates any law for the time being in force; 

11.1.4. threatens the unity, integrity, defence, security or sovereignty of India, friendly  relations with foreign states, or public order, or causes incitement to the  commission of any cognisable offence or prevents investigation of any offence or  is insulting other nation; 

11.1.5. contains software virus or any other computer code, file or program designed to  interrupt, destroy or limit the functionality of any computer resource;  

11.1.6. is patently false and untrue, and is written or published in any form, with the intent  to mislead or harass a person, entity or agency for financial gain or to cause any  injury to any person; and

11.1.7. provides instructional information about illegal activities such as making or buying  illegal weapons or any other objects, violating someone's privacy, or providing or  creating computer viruses; 

11.1.8. engages in commercial activities without the Company’s prior written consent  such as engages in contests, sweepstakes, barter, advertising etc; 

11.1.9. interferes with another Users use and enjoyment of the Platform; 

11.1.10.You may not decompile, reverse engineer, or disassemble the contents of the  Platform or modify, copy, distribute, transmit, display, perform, reproduce,  publish, license, create derivative works from, transfer, or sell any information or  software obtained from the Platform or remove any copyright, trademark  registration, or other proprietary notices from the contents of the Platform; 

11.1.11.You will not (a) use the Platform for commercial purposes of any kind, or (b)  advertise or sell domain names or otherwise (whether or not for profit), or solicit  others (including, without limitation, solicitations for contributions or donations)  or use any public forum for commercial purposes of any kind, or (c) use the  Platform in any way that is unlawful, or harms the Company or any of their  Representatives. (as defined below) 

12. CONFIDENTIALITY 

As elaborated under the Privacy Policy, the Company will keep all confidential information, which  shall include your personal information, and shall not disclose it to anyone except as provided in  the Terms and required by law, and shall ensure that such confidential information is protected  with security measures and a degree of care that it would apply to its own confidential information.  The Company acknowledges that its employees, directors, agents and contractors  (“Representatives”) shall use the confidential information only for the intended purpose for  which it is provided. The Company shall use all reasonable endeavours to ensure that its  Representatives acknowledge and comply with the provisions of the terms of confidentiality.  

13. PROPRIETARY RIGHTS  

The Platform is protected by copyright laws as well as other intellectual property laws as applicable.  The Company and its licensors shall retain ownership in and to the Platform and to all related  intellectual property rights, including without limitation, copyrights, trademarks, trade names,  database rights and patents. You are granted only a limited right to use the Platform subject to  these Terms and no intellectual property rights are or will deemed to be transferred or licensed or  assigned to you except as contemplated herein. 

14. PRIVACY POLICY 

The Users agree that they have read through the privacy policy (“Privacy Policy”) that is provided  on the Platform and have understood and agreed to the terms incorporated therein. The Users  consent to the use of their personal and non-personal information by the Company in accordance  with the terms of as set forth in the Privacy Policy.

15. INDEMNIFICATION 

You agree to indemnify and hold harmless the Company, its owners, licensors, suppliers, affiliates,  subsidiaries, group companies (as applicable) and their Representatives, from any claims, suits,  proceedings, disputes, demands, liabilities, damages, loss, costs, demand, or actions including  reasonable attorneys' fees, made by any third-party or penalty imposed due to or arising out of the  User’s breach of these Terms, Privacy Policy and other policies, or the User’s violation of any law,  rules or regulations or the rights (including infringement of any intellectual property rights) of a  third-party. 

16. FEEDBACK AND SURVEYS 

Any feedback you provide on the Platform regarding the listed products, through any surveys  undertaken by us shall be deemed to be non-confidential. The Platform shall be free to use such  non-confidential information on an unrestricted basis. Further, by submitting your feedback and  survey data, you represent and warrant that (i) your feedback and survey data does not contain  confidential or proprietary information of you or of third parties; (ii) the Company is not under  any obligation of confidentiality, express or implied, with respect to the feedback and survey data;  and (iii) you are not entitled to any compensation or reimbursement of any kind from the Company for the feedback or survey data under any circumstances, unless specified. 

17. ASSIGNMENT 

The Company reserves the right, at its own discretion, to freely assign and transfer the rights and  obligations under these Terms to any third-party. 

18. TERMINATION  

18.1. These Terms are effective unless and until terminated by either you or the Company.  

18.2. You may terminate the Terms at any time, provided that you discontinue any further use  of the Platform. The Company may terminate the Terms at any time and may do so  without any prior notice.  

19. DISCLAIMER OF WARRANTIES 

The service and all information, content, materials on or otherwise made available to the User  through the Platform is provided by the Company on an "as is," "as available" basis, without  representations or warranties of any kind. The Company makes no representations or warranties  of any kind, express or implied, as to the operation of the service, the accuracy or completeness of  the contents and the accuracy of the information. The Company shall have no responsibility for  any damage to your devices or loss of data that results from the download of any content, materials,  document or information. The User expressly agrees that the use of the service is at the User’s sole  risk. The Company will not be liable for any damages of any kind arising from the use of the  Platform or the contents including, without limitation, direct, indirect, punitive, and consequential  damages, unless otherwise specified in writing. To the full extent permitted by law, the Company  disclaims any and all representations and warranties with respect to the Platform and its contents, whether express or implied, including, without limitation, warranties of title and fitness for a  particular purpose or use. 

20. LIMITATION OF LIABILITY 

In no event shall the Company, or its representatives be liable for any special, incidental, indirect  or consequential damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of  content; (ii) personal injury or property damage, of any nature whatsoever, resulting from the user’s  access to and use of the Platform; (iii) any unauthorized access to or use of the secure servers  and/or any and all personal and/or business and/or financial information stored therein; (iv) any  interruption or cessation of transmission to or from the Platform; (v) any bugs, viruses, trojan  horses, or the like, which may be transmitted to or through the Platform by any third-party; and/or  (vi) any errors or omissions in any content or for any loss or damage of any kind incurred as a  result of the use of any content posted, emailed, transmitted, or otherwise made available via the  service, whether based on warranty, contract, tort, or any other legal theory, and whether or not  the company is advised of the possibility of such damages. Subject to the above and  notwithstanding anything to the contrary contained in these terms, the maximum aggregate liability  whether in contract, tort (including negligence) or equity of the Company vis-à-vis any employer,  regardless of the form of claim, shall be limited to the aggregate of any fees/amount paid by the  User to the Company. The foregoing limitations of liability will apply notwithstanding the failure  of essential purpose of any limited remedy herein. 

21. SEVERABILITY AND WAIVER  

These Terms, the Privacy Policy and other referenced material herein or on the Platform, are the  entire agreement between you and the Company with respect to the Platform as entailed herein,  and supersede all prior or contemporaneous communications and proposals (whether oral, written  or electronic) between you and the Company with respect to the service and govern the future  relationship. If any provision of the Terms is found to be unenforceable or invalid, that provision  will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise  remain in full force and effect and enforceable. The failure of either party to exercise in any respect  any right provided for herein shall not be deemed a waiver of any further rights hereunder. 

22. JURISDICTION 

These Terms shall be governed by and interpreted and construed in accordance with the laws of  India. The place of jurisdiction shall exclusively be in Sikkim, India. In the event of any dispute  arising out of these Terms the same shall be settled by a binding arbitration conducted by a sole  arbitrator, appointed jointly by both parties and governed by the Arbitration and Conciliation Act,  1996 and any amendments thereof. The seat and venue of arbitration shall be Sikkim, India and  the language used shall be English. 

23. GRIEVANCE REDRESSAL 

23.1.Pursuant to the Consumer Protection (Direct Selling) Rules, 2021 and the Consumer  Protection (E-Commerce) Rules, 2020 the Company shall acknowledge the User complaint  within 48 (forty-eight) hours of receiving such complaint and shall on a best effort basis  resolve the User grievance within 1 (one) month of receiving such complaint. However, due  to unforeseen circumstances such timelines may extend. 

23.2. The name and contact details of the Grievance Officer are provided below: Name: Mr. Joy Gajmer 

Address: Namthang, Namchi District, Sikkim, 737102 

 Contact: 7029389774 

 Email ID: joygajmer0@gmail.com